Legal

Right of Withdrawal

Last updated: April 17, 2026

Right of withdrawal

Consumers have the right to withdraw from a concluded contract within fourteen days without giving any reason.

The withdrawal period expires fourteen days after the day of contract conclusion.

To exercise your right of withdrawal, you must inform us (Juri Barcellos Da Rocha, Otawiweg 5, 22763 Hamburg, Germany, email: hello@buildscore.fit) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or email).

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged fees for such reimbursement.

Early expiry of the withdrawal right for digital content

The right of withdrawal expires for contracts for the supply of digital content not delivered on a physical medium (e.g. the PDF program and app access) if we have begun performing the contract after you

  1. expressly consented to us beginning performance of the contract before the end of the withdrawal period, and
  2. acknowledged that you lose your right of withdrawal once performance begins.

We collect this consent during Stripe checkout via an explicit checkbox before payment. Without this checkbox, access to the PDF and app is only unlocked after the 14-day withdrawal period has passed.

Voluntary satisfaction guarantee

In addition to your statutory right of withdrawal, we offer a voluntary 14-day satisfaction guarantee: if the program doesn’t deliver what we promise in the first 14 days after purchase, email us at hello@buildscore.fit and we will refund the full purchase price. This applies whether or not you consented to waive the statutory withdrawal right at checkout. Just contact us.

Withdrawal form (sample)

If you wish to withdraw from the contract, you may fill in and return this form, but you don’t have to.

To: Juri Barcellos Da Rocha, Otawiweg 5, 22763 Hamburg, Germany, email: hello@buildscore.fit

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only for notification on paper):
Date:

(*) Delete as appropriate.